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Terms and Conditions
The overarching agreement you make to work with SolidDocs.
Last updated on November 19, 2024
The purpose of these Terms of Use (hereafter referred to as the “Terms”) is to introduce the basic terms and conditions of our services.
SolidDocs provides business management, document management and validation services (“Service”). Please note that throughout these Terms, "we," "us," and "our" refer to SolidDocs, and "you," "your," and "yours" refer to the user.
1. Acceptance of terms
1.1. To use our Service you must:
1.1.1. be at least eighteen years old;
1.1.2. provide accurate contact and billing information;
1.1.3. agree with these Terms and our Privacy Policy.
1.2. By signing up or by using the site, you accept these terms and conditions, warrant that you meet all the requirements listed in this document and that you will not use the Service in a way that violates any laws or regulations. If you do not agree to the terms of this document or Privacy Policy, do not use our Service.
2. General rules
2.1. Your use of our Service must comply with these Terms, all applicable laws, and regulations;
2.2. You must not use this website in any way that causes or may cause damage to SolidDocs or any other party, or in any way which is illegal, fraudulent, harmful or unlawful, or in connection with any illegal, fraudulent, harmful or unlawful purpose or activity;
2.3. You represent and warrant that you either own or have permission to use all of the material, content, data, and information, including your personal information and the personal information of others, you submit to SolidDocs in the course of using the Service.
2.4. If you violate any of these rules, we may suspend or terminate your account.
3. Communications
3.1. You acknowledge and agree that SolidDocs may occasionally send you communications regarding your account or the Service via email.
4. Accounts, passwords and security
4.1. You must be a registered user to access the Service.
4.2. You are responsible for keeping your password secure. You will be solely responsible and liable for any activity that occurs under your username.
5. Payments
5.1. You can create an account for free, but to use the Service you need to buy credits. You may purchase credits using a credit card only. The rates for Service are listed at https://solid-docs.com/pricing, and prices are in USD only.
5.2. You may purchase credits in the following manner:
5.2.1. One-time purchase allows you to purchase just the amount of credits you need (minimum 1,000 credits);
5.2.2. Autopay allows you to turn your one-time purchase into a recurring purchase based on your usage;
5.2.3. Monthly subscription allows you to set up a recurring monthly purchase.
5.3. All pay-as-you-go and subscription fees displayed on the SolidDocs pricing page at https://solid-docs.com/pricing are exclusive of VAT and/or sales tax. VAT rates vary by country and the applicable VAT rate will be displayed at checkout and on your final invoice based on your billing country. You can order the Services without paying VAT when:
- you are from an EU country and you have a registered VAT number;
- you are from outside the EU, whether a business or private individual.
For customers in countries where VAT does not apply, sales tax or any other applicable taxes will be added to the total purchase price during checkout. In the event of any tax-related discrepancies, the final checkout price will prevail.
5.4. We may modify or change our fees and pricing at any time.
6. Limitation of liability
6.1. In no event shall SolidDocs be liable or responsible in any way in relation to the contents and use of, or differently in connection with this website, or for any indirect, special, incidental, or consequential damages (including but not limited to loss of use, loss of profits, revenue, income or anticipated savings, business losses, loss of reputation or goodwill, loss of contracts or business relationships, or loss and/or corruption of information or data) whether in an action in contract, equity...
6.2. We will not be held liable for any delays or failure in performance of any part of the Service if it is prevented or delayed in performing those obligations by an event of force majeure circumstances.
7. Indemnity
7.1. You hereby indemnify SolidDocs against any losses, damages, costs, liabilities, and expenses incurred or suffered by SolidDocs arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.
8. Termination of Service
8.1. The term of Service will continue for as long as you have a SolidDocs account or until you or we terminate it.
8.2. We reserve the right to terminate your account at any time with or without cause. You also have the option of canceling your account at any time without penalty. In the event of account cancellation or termination, you will lose all data and credits related to your account.
9. Refunds
9.1. We are required to provide a refund only if we terminate our Services to you without cause before the end of the period for which you have paid. There is no other circumstance in which you will be entitled to a refund from us. We do not provide refunds if your account is suspended because of a violation of our Terms.
9.2. We may, at our sole discretion, offer refunds in other situations subject to any user seeking such refund applying for the refund in accordance with the requirements we post on the website, which may be changed from time to time.
9.3. We do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially use the Services, and/or forgot to cancel your plan, and/or if you cancel immediately after your credit card was charged for the new billing period. A refund will not be applied if you purchased a wrong monthly/yearly plan (even by mistake), and/or decided to cancel your subscription after the purchase because of functionality.
9.4. We do not refund any unused or partially used credits when you did not use or partially use the Services. A refund will not be applied if you purchased the wrong amount of credits (even by mistake), and/or decided to retract your purchase after the purchase because of functionality.
10. Account Disputes
10.1. In the event of internal disputes involving SolidDocs accounts, you shall resolve the matter directly with the other party. You shall not request access to or information about an account that you do not have access to.
10.2. SolidDocs reserves the right to suspend any account associated with the dispute to protect the security and privacy of the data held within the account until the dispute is properly resolved. Please note that we will request a copy of the court decision or other legitimate document in order to suspend the account.
11. Conditions
11.1. We may modify or terminate our services at any time, for any reason, and without notice. We reserve the right to modify these Terms at any time without notice. Please review these Terms on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material.
12. Intellectual property
12.1. SolidDocs is owned by Solid Hunch and its structure, organization, and code are the exclusive intellectual property and valuable trade secrets of Solid Hunch. You acknowledge that Solid Hunch owns all right, title, and interest in and to the Service, including without limitation all intellectual property rights, copyright, trade secret, patent, trademark, and other proprietary or industrial property rights are the sole and exclusive property of Solid Hunch and such rights are protect...
12.2. Solid Hunch claims no intellectual property rights over the material you provide to the Service.
13. Privacy
13.1. At SolidDocs, protecting your privacy is very important. Please read our Privacy Policy and Security Statement to know more about how we process and protect personal data in accordance with good industry practice.
14. Law and jurisdiction
14.1. These Terms are governed by and construed in accordance with the laws of Portugal. All claims arising out of or relating to these terms and conditions will be exclusively in the courts of Lisbon, Portugal.
15. Changes
15.1. SolidDocs reserves the right to change these Terms at any time. If we decide to change this document, we will post changes on this page. All changes are effective immediately upon posting and we suggest that you check these Terms periodically.
16. Miscellaneous provision
16.1. These Terms will begin upon when you become our client and will continue unless terminated hereunder.
17. Contact us
17.1. If you have any questions about these Terms, please contact us via email: [email protected].
Solid Hunch Rua D. João V, 23, 1.03 1250 - 091, Lisboa, Portugal